Shipping

SHIPPING COURIERS

  • Our shipping couriers include DHLSKYNET, SMAI EXPRESS and our In-House couriers
  • For door-to-door deliveries of products in Tanzania (up-country) as well as shipping to other countries we use DHLSKYNET and SMAI EXPRESS
  • For door-to-door deliveries in Dar es Salaam we either use SMAI EXPRESS or our own In-House courier service
  • For Tanzania up-country bus deliveries we use SMAI EXPRESS which provide pick-up points for customers to collect the products from according to the town/city

FREE SHIPPING ( IN DAR-ES-SALAAM ONLY)

  • We provide FREE SHIPPING for orders over Tshs 200,000/- for buyers in Dar es Salaam only
  • For free shipping we shall use SMAI EXPRESS or our In-House courier service

PRE-ORDER PRODUCTS

  • Some products in our store which have the PRE-ORDER tag on them may take 21-45 days to reach you as they are shipped from our trusted manufacturers and vendors from various parts of the world
  • The prices mentioned for these PRE-ORDER products is the actual price you pay ( Plus our regular shipping charges)

SELF PICK-UP ( IN DAR-ES-SALAAM ONLY)

  • We offer self pick-up in Dar es Salaam, Tanzania only from our store situated at Elite towers, mezzanine floor, shop no.14 along Azikiwe street
  • You can pick-up your order once we have your product ready in our store
  • After you place your order, some products will be ready for pick-up in 2-3 hours and some may be ready the following day (You can check the dispatch time frame in the product page)

SHIPPING FOR AFRICA CONTINENT & FEW INTERNATIONAL COUNTRIES

  • We offer shipping to all 56 countries in Zone 1 and Zone 2 in Africa via DHL. The list of countries include Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo DPR, Cote D Ivoire, Djibouti, Egypt, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea Republic, Guinea Bissau, Guinea Equatorial, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion Island, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Republic of Somaliland, South Sudan, Sudan, Togo, Tunisia, Uganda, Zambia, Zimbabwe
  • We offer shipping to 9 International countries only via DHL. The list of countries include India, Laos, Lebanon Maldives, Qatar, Sri Lanka, Turkey, UAE, Yemen

SHIPPING TIME

  • Products which are stocked by our company will either be dispatched immediately, in 2 hours or the following working day after the order has been processed
  • For Dar es Salaam orders, we usually deliver same day or the following working day with exception of PRE-ORDER products
  • For orders from other regions in Tanzania, shipping time varies from 2-4 days depending on the location of the buyer with exception of PRE-ORDER products
  • Our delivery times start from 9.00 am and cut-off at 5.00 pm from Monday to Friday. On Saturday our delivery times start from 9.00 am and cut-off at 12.00 pm. On Sundays and public holidays we DO NOT deliver. Any orders placed on Sunday or public holidays shall be processed and shipped the following working day

BUYER SHIPPING ADDRESS

  • Please ensure you provide us with your accurate shipping address to avoid delays and mishaps in the delivery process
  • For delivery in within TANZANIA, our staff or our courier company will call you before they deliver so as to verify your exact location in case they cannot find your address which you mention during check-out
  • For delivery to other countries in AFRICA continent, our delivery partner DHL will call you once the order reaches your respective country and then arrange door to door delivery process after verifying your exact location

SHIPPING CHARGES

Our shipping charges, shipping periods and pick-up points are mentioned below for both door-to-door and bus pick-up for Tanzania and rest of Africa continent:

TANZANIA

Dar es Salaam (order above Tshs 200,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Free

Dar es Salaam | City Centre, Kariakoo, Upanga (order below Tshs 200,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 3,000/-

Dar es Salaam | Masaki, Mwenge, Kinondoni, Kurasini (order below Tshs 200,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 5,000/-

Dar es Salaam | Vigunguti, Magomeni, Temeke, Tabata, Shekilango (order below Tshs 200,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 7,000/-

Dar es Salaam | Mbezi Beach, Mlimani City, Ubungo, Kiwakani, Segerea, Ukonga, Kimara, Makaburi, Airport (order below Tshs 200,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 10,000/-

Dar es Salaam | Tegeta, Bahari Beach, Goba, Madale, Kigamboni, Ununio, Mbezi, Tungi, Kivule, Saranga (order below Tshs 200,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 15,000/-

Dar es Salaam | Mbweni, Bunju, Chanika, Vikindu, Gezaulole, Boko, Kisarawe 11, Msigani, Kwembe, Kimbiji, Msongola, Kibamba (order below Tshs 200,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 20,000/-

      0 kg to 3 kg Up-country Tanzania

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: Arusha, Bukoba, Dodoma, Geita, Iguna, Iringa, Kagera, Kahama, Katavi, Kigoma, Lindi, Manyara, Mara, Mbeya, Morogoro, Moshi, Mpanda, Mtwara, Musoma, Mwanza, Njombe, Rukwa, Ruvuma, Same, Shinyanga, Simuyu, Singida, Songea, Sumbawanga, Tabora, Tanga, Tunduma
      • Cities offering door to door service: Arusha, Bukoba, Dodoma, Mbeya, Morogoro, Moshi, Musoma, Mwanza, Tanga
      • Courier used: Smai Express or bus service
      • Weight: 0 kg to 3 kg
      • Pick-up station charge: Tshs 18,000/-
      • Door to door charge: Tshs 30,000/-

      3.1 kg to 5 kg Up-country Tanzania 

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: Arusha, Bukoba, Dodoma, Geita, Iguna, Iringa, Kagera, Kahama, Katavi, Kigoma, Lindi, Manyara, Mara, Mbeya, Morogoro, Moshi, Mpanda, Mtwara, Musoma, Mwanza, Njombe, Rukwa, Ruvuma, Same, Shinyanga, Simuyu, Singida, Songea, Sumbawanga, Tabora, Tanga, Tunduma
      • Cities offering door to door service: Arusha, Bukoba, Dodoma, Mbeya, Morogoro, Moshi, Musoma, Mwanza, Tanga
      • Courier used: Smai Express or bus service
      • Weight: 3.1 kg to 5 kg
      • Pick-up station charge: Tshs 34,000/-
      • Door to door charge: Tshs 66,000/-

      5.1 kg to 10 kg Up-country Tanzania 

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: Arusha, Bukoba, Dodoma, Geita, Iguna, Iringa, Kagera, Kahama, Katavi, Kigoma, Lindi, Manyara, Mara, Mbeya, Morogoro, Moshi, Mpanda, Mtwara, Musoma, Mwanza, Njombe, Rukwa, Ruvuma, Same, Shinyanga, Simuyu, Singida, Songea, Sumbawanga, Tabora, Tanga, Tunduma
      • Cities offering door to door service: Arusha, Bukoba, Dodoma, Mbeya, Morogoro, Moshi, Musoma, Mwanza, Tanga
      • Courier used: Smai Express or bus service
      • Weight: 5.1 kg to 10 kg
      • Pick-up station charge: Tshs 87,000/-
      • Door to door charge: Tshs 107,000/-

      10.1 kg to 15 kg Up-country Tanzania 

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: Arusha, Bukoba, Dodoma, Geita, Iguna, Iringa, Kagera, Kahama, Katavi, Kigoma, Lindi, Manyara, Mara, Mbeya, Morogoro, Moshi, Mpanda, Mtwara, Musoma, Mwanza, Njombe, Rukwa, Ruvuma, Same, Shinyanga, Simuyu, Singida, Songea, Sumbawanga, Tabora, Tanga, Tunduma
      • Cities offering door to door service: Arusha, Bukoba, Dodoma, Mbeya, Morogoro, Moshi, Musoma, Mwanza, Tanga
      • Courier used: Smai Express or bus service
      • Weight: 10.1 kg to 15 kg
      • Pick-up station charge: Tshs 114,000/-
      • Door to door charge: Tshs 174,000/-

      15.1 kg to 30 kg Up-country Tanzania 

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: Arusha, Bukoba, Dodoma, Geita, Iguna, Iringa, Kagera, Kahama, Katavi, Kigoma, Lindi, Manyara, Mara, Mbeya, Morogoro, Moshi, Mpanda, Mtwara, Musoma, Mwanza, Njombe, Rukwa, Ruvuma, Same, Shinyanga, Simuyu, Singida, Songea, Sumbawanga, Tabora, Tanga, Tunduma
      • Cities offering door to door service: Arusha, Bukoba, Dodoma, Mbeya, Morogoro, Moshi, Musoma, Mwanza, Tanga
      • Courier used: Smai Express or bus service
      • Weight: 15.1 kg to 30 kg
      • Pick-up station charge: Tshs 149,000/-
      • Door to door charge: Tshs 278,000/-

      30.1 kg to 99 kg Up-country Tanzania 

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: Arusha, Bukoba, Dodoma, Geita, Iguna, Iringa, Kagera, Kahama, Katavi, Kigoma, Lindi, Manyara, Mara, Mbeya, Morogoro, Moshi, Mpanda, Mtwara, Musoma, Mwanza, Njombe, Rukwa, Ruvuma, Same, Shinyanga, Simuyu, Singida, Songea, Sumbawanga, Tabora, Tanga, Tunduma
      • Cities offering door to door service: Arusha, Bukoba, Dodoma, Mbeya, Morogoro, Moshi, Musoma, Mwanza, Tanga
      • Courier used: Smai Express or bus service
      • Weight: 30.1 kg to 99 kg
      • Pick-up station charge: Tshs 176,000/-
      • Door to door charge: Tshs 363,000/-

      0 kg to 3 kg Zanzibar, Tanzania

      • Shipping time: 1-2 days
      • Courier used: Smai Express
      • Weight: 0 kg to 3 kg
      • Pick-up station in Stone town charge: Tshs 24,000/-
      • Door to door charge: Tshs 42,000/-

      3.1 kg to 5 kg Zanzibar, Tanzania

      • Shipping time: 1-2 days
      • Courier used: Smai Express
      • Weight: 3.1 kg to 5 kg
      • Pick-up station in Stone town charge: Tshs 68,000/-
      • Door to door charge: Tshs 87,000/-

      5.1 kg to 10 kg Zanzibar, Tanzania

      • Shipping time: 1-2 days
      • Courier used: Smai Express
      • Weight: 5.1 kg to 10 kg
      • Pick-up station in Stone town charge: Tshs 106,000/-
      • Door to door charge: Tshs 133,000/-

      10.1 kg to 15 kg Zanzibar, Tanzania

      • Shipping time: 1-2 days
      • Courier used: Smai Express
      • Weight: 10.1 kg to 15 kg
      • Pick-up station in Stone town charge: Tshs 137,000/-
      • Door to door charge: Tshs 196,000/-

      15.1 kg to 30 kg Zanzibar, Tanzania

      • Shipping time: 1-2 days
      • Courier used: Smai Express
      • Weight: 5.1 kg to 10 kg
      • Pick-up station in Stone town charge: Tshs 176,000/-
      • Door to door charge: Tshs 278,000/-

      30.1 kg to 99 kg Zanzibar, Tanzania

      • Shipping time: 1-2 days
      • Courier used: Smai Express
      • Weight: 30.1 kg to 99 kg
      • Pick-up station in Stone town charge: Tshs 264,000/-
      • Door to door charge: Tshs 363,000/-

      KENYA

      0 kg to 3 kg Nairobi or Mombasa

      • Shipping time: 2-3 days
      • Courier used: Smai Express via Tahmeed bus service or DHL
      • Weight: 0 kg to 3 kg
      • Pick-up station Tahmeed office: Tshs 48,400/-
      • Door to door charge (DHL): Tshs 93,600/-

      3.1 kg to 5 kg Nairobi or Mombasa

      • Shipping time: 2-3 days
      • Courier used: Smai Express via Tahmeed bus service or DHL
      • Weight: 3.1 kg to 5 kg
      • Pick-up station Tahmeed office: Tshs 73,000/-
      • Door to door charge (DHL): Tshs 153,000/-

      5.1 kg to 10 kg Nairobi or Mombasa

      • Shipping time: 2-3 days
      • Courier used: Smai Express via Tahmeed bus service or DHL
      • Weight: 5.1 kg to 10 kg
      • Pick-up station Tahmeed office: Tshs 112,000/-
      • Door to door charge (DHL): Tshs 282,700/-

      10.1 kg to 20 kg Nairobi or Mombasa

      • Shipping time: 2-3 days
      • Courier used: Smai Express via Tahmeed bus service or DHL
      • Weight: 10.1 kg to 20 kg
      • Pick-up station Tahmeed office: Tshs 175,000/-
      • Door to door charge (DHL): Tshs 574,200/-

      20.1 kg to 50 kg Nairobi or Mombasa

      • Shipping time: 2-3 days
      • Courier used: Smai Express via Tahmeed bus service or DHL
      • Weight: 20.1 kg to 50 kg
      • Pick-up station Tahmeed office: Tshs 364,700/-
      • Door to door charge (DHL): Tshs 1,058,000/-

      50.1 kg to 99 kg Nairobi or Mombasa

      • Shipping time: 2-3 days
      • Courier used: Smai Express via Tahmeed bus service or DHL
      • Weight: 50.1 kg to 99 kg
      • Pick-up station Tahmeed office: Tshs 675,000/-
      • Door to door charge (DHL): Tshs 1,962,000/-

      REST OF AFRICA

      All countries in AFRICA except KENYA (Shipping charges DO NOT INCLUDE Duties/Taxes which may have to be paid at your respective country by yourself)

      • Shipping time: 3-5 days
      • Courier used: DHL
      • 0.0-2.0 kg: Tshs 89,800/-
      • 2.1-2.5 kg: Tshs 99,600/-
      • 2.6-3.0 kg: Tshs 128,400/-
      • 3.1-3.5 kg: Tshs 160,700/-
      • 3.6-4.0 kg: Tshs 183,000/-
      • 4.1-4.5 kg: Tshs 205,200/-
      • 4.6-5.0 kg: Tshs 228,600/-
      • 5.1-5.5 kg: Tshs 253,400/-
      • 5.6-6.0 kg: Tshs 274,300/-
      • 6.1-6.5 kg: Tshs 294,200/-
      • 6.6-7.0 kg: Tshs 316,000/-
      • 7.1-7.5 kg: Tshs 334,200/-
      • 7.6-8.0 kg: Tshs 354,800/-
      • 8.1-8.5 kg: Tshs 373,300/-
      • 8.6-9.0 kg: Tshs 396,000/-
      • 9.1-10. kg: Tshs 412,000/-
      • 10.1-15 kg: Tshs 502,000/-
      • 15.1-30 kg: Tshs 896,000/-
      • 30.1-99 kg: Tshs 1,962,000/-

      OUT OF AFRICA

      Include India, Laos, Lebanon, Maldives, Qatar, Sri Lanka, Turkey, UAE and Yemen (Shipping charges DO NOT INCLUDE Duties/Taxes which may have to be paid at your respective country by yourself)

      • Shipping time: 3-5 days
      • Courier used: DHL
      • 0.0-2.0 kg: Tshs 149,000/-
      • 2.1-2.5 kg: Tshs 163,000/-
      • 2.6-3.0 kg: Tshs 184,000/-
      • 3.1-3.5 kg: Tshs 225,500/-
      • 3.6-4.0 kg: Tshs 267,100/-
      • 4.1-6.0 kg: Tshs 304,000/-
      • 6.1-7.0 kg: Tshs 399,200/-
      • 7.1-10 kg: Tshs 567,000/-
      • 10.1-15 kg: Tshs 894,000/-
      • 15.1-99 kg: Tshs 1,985,000/-