Shipping

SHIPPING COURIERS

  • Our shipping couriers include DHL, FEDEX, SMAI EXPRESS, POSTA and our In-House couriers
  • For door-to-door deliveries of products in Tanzania (up-country) we use DHL, FEDEX and SMAI EXPRESS
  • For door-to-door deliveries in Dar es Salaam we either use SMAI EXPRESS or our own In-House courier service
  • For Tanzania up-country bus deliveries we use SMAI EXPRESS which provide pick-up points for customers to collect the products from according to the town/city
  • For Worldwide shipping (Excluding Kenya, we use DHL, FEDEX or POSTA (Postal service used only for small packets under 2kg), as the per customer selection
  • For Kenya shipping we use DHL, FEDEX or TAHMEED BUS SERVICE

FREE SHIPPING ( IN DAR-ES-SALAAM ONLY)

  • We provide FREE SHIPPING for orders over Tshs 300,000/- for buyers in Dar es Salaam only
  • For free shipping we shall use SMAI EXPRESS or our In-House courier service

DELIVERY PERIOD FOR PRODUCTS

  • TANZANIA: All our products mention delivery times as per your location in Tanzania
  • WORLDWIDE: We now ship to many countries across the world, the delivery dates will be shown on your product page as per your location.

SELF PICK-UP ( IN DAR-ES-SALAAM ONLY)

  • You may select to pick your order from our store providing your are in Dar es salaam, and your order is prepaid.
  • The pickup date is mentioned on the product page for all products respectively.
  • Our pickup location is "Elite Towers, Mezzanine floor, Azikiwe street, Dar es salaam, Tanzania."

SHIPPING FOR AFRICA CONTINENT AND INTERNATIONAL COUNTRIES

  • DHL/FEDEX: We offer shipping to all countries worldwide except for Afghanistan and North Korea via DHL or FEDEX.
  • Worldwide Postal Services: We offer postal shipping services for small products ranging from 0.1kg to 2kg, to all parts of the world except Afghanistan and North Korea. Here is the link to track your postal order ( https://tracking.posta.co.tz/ )
  • We DO NOT SHIP: Batteries and Power banks to anywhere outside of TANZANIA due to shipping restrictions.
  • In case you are outside of Tanzania buying a Battery or Power bank product for someone in Tanzania, please select Tanzania as your country selection on our top menu section so the product/s can be visible to you and you may proceed with the purchase.

SHIPPING TIME

  • Shipping time is now shown for individual products on the product page itself for local Dar es Salaam, Tanzania up-country and Worldwide

BUYER SHIPPING ADDRESS

  • Please ensure you provide us with your accurate shipping address to avoid delays and mishaps in the delivery process
  • For delivery in within TANZANIA, our staff or our courier company will call you before they deliver so as to verify your exact location in case they cannot find your address which you mention during check-out
  • For Worldwide postal services option, please make sure you enter your correct address, POSTA (Tanzania's postal service provider) and DHL/FEDEX Couriers shall not be responsible for wrong address provided
  • For delivery to other countries in AFRICA continent, our delivery partner DHL/FEDEX will call you once the order reaches your respective country and then arrange door to door delivery process after verifying your exact location

SHIPPING CHARGES

Our shipping charges, shipping periods and pick-up points are mentioned below for both door-to-door and bus pick-up for Tanzania and rest of Africa continent:

TANZANIA

Dar es Salaam (order above Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Free

Dar es Salaam | City Centre, Kariakoo, Upanga (order below Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 3,000/-

Dar es Salaam | Masaki, Mwenge, Mikocheni A, Kinondoni, Kurasini (order below Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 5,000/-

Dar es Salaam | Kijitonyama, Mwananyamala, Mbagala, Vingunguti, Magomeni, Mikocheni B, Temeke, Tabata, Shekilango, Urafiki (order below Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 7,000/-

Dar es Salaam | Mbezi Beach, Mlimani City, Ubungo, Kiwakani, Segerea, Sinza, Survey, Ukonga, Kimara, Mtoni Kijichi, Airport (order below Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 10,000/-

Dar es Salaam | Tegeta, Bahari Beach, Goba, Madale, Kigamboni, Kisiwani, Kibada, Kinyerezi, KwaUrassa, Ununio, Mbezi Mwijimwema, Tungi, Kivule, Saranga (order below Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 15,000/-

Dar es Salaam | Chanika, Vikindu, Msigani, Mbezi Mwisho, Kwembe, Kibamba, Kimbiji, Msongola, Salasala (order below Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 18,000/-

Dar es Salaam | Chekachea, Darajani-Kibada, Gezaulole, Kibugumo, Kigogo, KwaSamata, Mbezi Kwa Magufuli, Mikwambe, Mbweni, Ununio, Wilayani (order below Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 20,000/-

Dar es Salaam | Boko, Cheka, Dege, Kisarawe 11, Mwongozo (order below Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 22,000/-

Dar es Salaam | Bunju A, Chamazi (order below Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 25,000/-

Dar es Salaam | Bunju B (order below Tshs 300,000/-)

  • Shipping time: 1-4 hours
  • Courier used: In-house
  • Weight: Unlimited
  • Door to door charge: Tshs 30,000/-

      0 kg to 3 kg Up-country Tanzania

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: All
      • Cities offering door to door service: All
      • Courier used: Smai Express or DHL
      • Weight: 0 kg to 3 kg
      • Pick-up station charge: Tshs 24,000/-
      • Door to door charge: Tshs 42,000/-

      3.1 kg to 5 kg Up-country Tanzania 

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: All
      • Cities offering door to door service: All
      • Courier used: Smai Express or DHL
      • Weight: 3.1 kg to 5 kg
      • Pick-up station charge: Tshs 34,000/-
      • Door to door charge: Tshs 66,000/-

      5.1 kg to 10 kg Up-country Tanzania 

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: All
      • Cities offering door to door service: All
      • Courier used: Smai Express or DHL
      • Weight: 5.1 kg to 10 kg
      • Pick-up station charge: Tshs 87,000/-
      • Door to door charge: Tshs 107,000/-

      10.1 kg to 15 kg Up-country Tanzania 

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: All
      • Cities offering door to door service: All
      • Courier used: Smai Express or DHL
      • Weight: 10.1 kg to 15 kg
      • Pick-up station charge: Tshs 114,000/-
      • Door to door charge: Tshs 174,000/-

      15.1 kg to 30 kg Up-country Tanzania 

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: All
      • Cities offering door to door service: All
      • Courier used: Smai Express or DHL
      • Weight: 15.1 kg to 30 kg
      • Pick-up station charge: Tshs 149,000/-
      • Door to door charge: Tshs 278,000/-

      30.1 kg to 99 kg Up-country Tanzania 

      • Shipping time: 2-4 days
      • Cities/ towns with pick-up station: All
      • Cities offering door to door service: All
      • Courier used: Smai Express or DHL
      • Weight: 30.1 kg to 99 kg
      • Pick-up station charge: Tshs 176,000/-
      • Door to door charge: Tshs 363,000/-

        KENYA

        0 kg to 3 kg Nairobi or Mombasa

        • Shipping time: 2-3 days
        • Courier used: Smai Express via Tahmeed bus service or DHL
        • Weight: 0 kg to 3 kg
        • Pick-up station Tahmeed office: Tshs 48,400/-
        • Door to door charge (DHL): Tshs 198,600/-

        3.1 kg to 5 kg Nairobi or Mombasa

        • Shipping time: 2-3 days
        • Courier used: Smai Express via Tahmeed bus service or DHL
        • Weight: 3.1 kg to 5 kg
        • Pick-up station Tahmeed office: Tshs 73,000/-
        • Door to door charge (DHL): Tshs 337,500/-

        5.1 kg to 10 kg Nairobi or Mombasa

        • Shipping time: 2-3 days
        • Courier used: Smai Express via Tahmeed bus service or DHL
        • Weight: 5.1 kg to 10 kg
        • Pick-up station Tahmeed office: Tshs 112,000/-
        • Door to door charge (DHL): Tshs 615,200/-

        10.1 kg to 20 kg Nairobi or Mombasa

        • Shipping time: 2-3 days
        • Courier used: Smai Express via Tahmeed bus service or DHL
        • Weight: 10.1 kg to 20 kg
        • Pick-up station Tahmeed office: Tshs 175,000/-
        • Door to door charge (DHL): Tshs 996,400/-

        20.1 kg to 50 kg Nairobi or Mombasa

        • Shipping time: 2-3 days
        • Courier used: Smai Express via Tahmeed bus service or DHL
        • Weight: 20.1 kg to 50 kg
        • Pick-up station Tahmeed office: Tshs 364,700/-
        • Door to door charge (DHL): Tshs 1,847,000/-

        50.1 kg to 99 kg Nairobi or Mombasa

        • Shipping time: 2-3 days
        • Courier used: Smai Express via Tahmeed bus service or DHL
        • Weight: 50.1 kg to 99 kg
        • Pick-up station Tahmeed office: Tshs 675,000/-
        • Door to door charge (DHL): Tshs 2,639,000/-

        REST OF AFRICA (DHL/FEDEX)

        All countries in AFRICA except KENYA (Shipping charges DO NOT INCLUDE Duties/Taxes which may have to be paid at your respective country by yourself)

        • Shipping time: 3-5 days
        • Courier used: DHL/ FEDEX
        • 0.0-2.0 kg: Tshs 244,600/- 
        • 2.1-2.5 kg: Tshs 279,600/-
        • 2.6-3.0 kg: Tshs 301,400/-
        • 3.1-3.5 kg: Tshs 346,500/-
        • 3.6-4.0 kg: Tshs 383,100/-
        • 4.1-4.5 kg: Tshs 444,100/-
        • 4.6-5.0 kg: Tshs 496,800/-
        • 5.1-5.5 kg: Tshs 562,900/-
        • 5.6-6.0 kg: Tshs 613,800/-
        • 6.1-6.5 kg: Tshs 756,200/-
        • 6.6-7.0 kg: Tshs 834,200/-
        • 7.1-7.5 kg: Tshs 894,700/-
        • 7.6-8.0 kg: Tshs 942,500/-
        • 8.1-8.5 kg: Tshs 989,600/-
        • 8.6-9.0 kg: Tshs 1,064,100/-
        • 9.1-10. kg: Tshs 1,111,600/-
        • 10.1-15 kg: Tshs 1,648,000/-
        • 15.1-30 kg: Tshs 2,056,100/-
        • 30.1-99 kg: Tshs 3,195,000/-

        REST OF AFRICA (POSTAL SERVICE) - Small products only

        All countries in AFRICA except KENYA (Shipping charges DO NOT INCLUDE Duties/Taxes which may have to be paid at your respective country by yourself)

        • Shipping time: 28-41 days
        • Courier used: POSTA
        • 0.0-0.1 kg: Tshs 37,900/- 
        • 0.1-0.2 kg: Tshs 56,800/-
        • 0.2-0.5 kg: Tshs 79,600/-
        • 0.5-1.0 kg: Tshs 88,400/-
        • 1.1-2.0 kg: Tshs 99,600/-

        WORLDWIDE SHIPPING (DHL/FEDEX)

        (Shipping charges DO NOT INCLUDE Duties/Taxes which may have to be paid at your respective country by yourself)

        • Shipping time: 5-10 working days
        • Courier used: DHL/ FEDEX
        • 0.0-2.0 kg: Tshs 306,700/-
        • 2.1-2.5 kg: Tshs 348,200/-
        • 2.6-3.0 kg: Tshs 389,600/-
        • 3.1-3.5 kg: Tshs 468,200/-
        • 3.6-4.0 kg: Tshs 524,600/-
        • 4.1-6.0 kg: Tshs 637,100/-
        • 6.1-7.0 kg: Tshs 699,500/-
        • 7.1-10 kg: Tshs 762,800/-
        • 10.1-15 kg: Tshs 1,664,200/-
        • 15.1-99 kg: Tshs 3,840,000/-

        WORLDWIDE SHIPPING (POSTAL SERVICE) - Small products only

        (Shipping charges DO NOT INCLUDE Duties/Taxes which may have to be paid at your respective country by yourself)

        • Shipping time: 28-41 days
        • Courier used: POSTA
        • 0.0-0.1 kg: Tshs 37,900/- 
        • 0.1-0.2 kg: Tshs 56,800/-
        • 0.2-0.5 kg: Tshs 79,600/-
        • 0.5-1.0 kg: Tshs 88,400/-
        • 1.1-2.0 kg: Tshs 99,600/-