How do I pay for a purchase?

Empire Online Shopping offers you multiple payment methods. Whatever your online mode of payment, you can be rest assured that our trusted payment gateway partner PESAPAL uses secure encryption technology to keep your transaction details confidential at all times.

Payment options:

  • We accept 3 major debit/credit cards from VISA,MASTERCARD and AMERICAN EXPRESS 
  • Mobile money transfer from M-PESA, TIGO PESA and AIRTEL MONEY
  • Finally, there is always an option of paying CASH ON DELIVERY ( For Dar es Salaam, Morogoro, Dodoma, Arusha, Moshi, Tanga, Mbeya, Mwanza, Bukoba, Musoma, Iringa, Njombe, Sumbawanga, Tabora, Songea and Zanzibar customers only)

Is it safe to use my credit/debit card on this website?

Your online transaction on Empire Online Shopping is secure with the highest levels of transaction security currently available on the Internet. Our payment gateway provider PESAPAL uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

What steps does Empire Online Shopping take to prevent card fraud?

Empire Online Shopping realizes the importance of a strong fraud detection and resolution capability. Our online payments partner PESAPAL monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.


PCI-DSS Level 1

Pesapal is PCI-DSS Level 1 certified, ensuring that all systems and information involved in the payment process is kept secure, and can be trusted with sensitive payment information.

PCI-PIN Compliant

Pesapal is PCI-PIN compliant, ensuring that the highest level of Personal Identification Number (PIN) security is mantained throughout the card-processing cycle.

Sensitive data Encrypted

All passwords and other sensitive information is encrypted before it’s saved. Pesapal uses 128-bit SSL encryption for data transmission and 256-bit AES encryption when storing data.

Bank-level Security

Pesapal uses the same security standards that banks use. Our services are monitored and verified by Symantec for Malware and vulnerabilities.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.