SHIPPING COURIERS

• Our shipping couriers include SKYNET, SMAI EXPRESS, MELEZ and our In-House couriers
• For door-to-door deliveries of products in Tanzania (up-country) as well as shipping to other countries we use SKYNET or MELEZ 
• For door-to-door deliveries in Dar es Salaam we either use SMAI EXPRESS or our own In-House courier service
• For Tanzania up-country bus deliveries we use SMAI EXPRESS which provide pick-up points for customers to collect the products from according to the town/city

FREE SHIPPING

• We provide FREE SHIPPING for orders over Tshs 100,000/- for buyers in Dar es Salaam 
• We provide FREE SHIPPING for orders over Tshs 300,000/- for buyers in up-country towns /cities in Tanzania who choose SMAI EXPRESS bus service pick-up option
• For Free shipping we shall use any of the above mentioned courier services deemed fit by us in accordance to weight and size of the product/s

SHIPPING TIME

• Products which are stocked by our company don't have any delivery period mentioned on the product description and will be shipped to you immediately after the order has been processed
• For Dar es Salaam orders, we usually deliver same day with exception of PRE-ORDER products
• For orders from other regions in Tanzania, shipping time varies from 2-4 days depending on the location of the buyer with exception of PRE-ORDER products
• Our delivery times start from 9.00 am and cut-off at 6.00 pm from Monday to Friday. On Saturday our delivery times start from 9.00 am and cut-off at 12.00 pm. On Sundays and public holidays we DO NOT deliver. Any orders placed on Sunday or public holidays shall be processed and shipped the following working day

SHIPPING CHARGES

Our shipping charges, shipping periods and pick-up points(for Tanzania up-country) are mentioned in the chart below for both door-to-door and bus pick-up:

EAST AND CENTRAL AFRICA	SHIPPING TIME	WEIGHT (KG)	BUS OFFICE PICK-UP (T-shs)	DOORTO DOOR (T-shs)
Kenya | Uganda | Congo | Zambia	3-5 days	0 to 3	-----------	63000
Kenya | Uganda | Congo | Zambia	3-5 days	3.1 to 5	-----------	83000
Kenya | Uganda | Congo | Zambia	3-5 days	5.1 to 10	-----------	126000
Kenya | Uganda | Congo | Zambia	3-5 days	10.1 to 15	-----------	189000
Kenya | Uganda | Congo | Zambia	3-5 days	15.1 to 30	-----------	279000
Kenya | Uganda | Congo | Zambia	3-5 days	30.1 to 99	-----------	546000

PRE-ORDER PRODUCTS

• Some products in our store which have " PRE-ORDER" tag on it may take 21-45 days for delivery as they are shipped from our trusted manufacturers and vendors from various parts of the world.
• Once we receive the order for the products, we import them into our store first after paying all relevant taxes and duties, check the product properly and then ship it to your address.
• The price mentioned for these products is the actual price you pay (plus shipping charges which you pay at check-out).

SELF PICK-UP

• Self pick-up can only be done for Dar es Salaam buyers as our store is based in Dar es Salaam.
• If you feel you want to pick up your order from our store by yourself then you can choose " Self Pick Up" option in the check out page and collect your order from our store.
• Our physical store adress is as follows : Shop no.14, Mezzanine floor, Elite tower building, Azikiwe Street, Posta Mpya, Dar es Salaam

BUYER SHIPPING ADDRESS

• Please ensure you provide us your accurate shipping address to avoid delays and mishaps in the delivery process.
• For delivery in other regions in Tanzania besides Dar es Salaam, our courier guys will call you before delivery so as to find your exact location in case they cannot find your address which is mentioned during check-out