Pre-order products
Some products are not stocked by us, so they have to be pre-ordered and are dispatched from another country. The following products come into this category:
- Phone covers
- Some PlayStation 4 and PlayStation 5 games
- Fitbit straps
- Fitbit watches
- Some models of APC PDU (Power distribution units) as well as NetShelter cabinets
FAQ's
- Do I need to pay in advance for this product?
Yes, you need to pay in advance in order to confirm your order for all pre-order products.
- How long does it take for my product to deliver?
Pre-order products may take only 2-3 weeks to ship to your address (*please allow a few days more in case of logistic delays).
- Are there any hidden charges involved in pre-order products?
NO, the value of the product on-screen is the actual amount that you pay, there are no other hidden charges. The only charge applies is the shipping charge which you have to pay during check-out depending on your location in Tanzania. You may opt for "pick-up from store" during check-out if you want to pick up the product form our store in Dar es Salaam to save on shipping charges.
- How does this process work?
- You purchase the product
- Pre-pay during check-out
- We inform our distributer from another country to ship it to us
- Once we receive the product, we check and verify the product for any defects
- Once we are satisfied with the product, we dispatch your order in 2 hours to your delivery address
- How will you receive updates on you product delivery status?
Our customer service department will be in touch with you once you purchase a pre-order product. During this waiting period, we will constantly provide you updates regarding the delivery status of the product.