Payments

How do I pay for a purchase?

Empire Online Shopping offers you multiple payment methods as mentioned below:

For TANZANIA

  • Card payment: We accept 6 major debit/credit cards - Visa, Visa Debit, Visa Electron, Master Card, Amex
  • Phone payment: Tigo Pesa, Airtel Money (*details mentioned further in this page)
  • Bank transfer (For selected products): For some products which have a "BANK TT" Tag on them, you can send a transfer to our Habib Bank account (**details mentioned further in this page)
  • Cash on delivery: We accept cash on delivery in Dar es Salaam for selected brands and order value only. Any order from Up-country Tanzania has to be pre-paid (****see our terms and conditions mentioned further in this page)

For AFRICA

  • Card payment: We accept 6 major debit/credit cards - Visa, Visa Debit, Visa Electron, Master Card, Amex
  • Phone payment: M-pesa (KENYA ONLY)
  • Bank transfer: You can send a transfer to our Habib Bank account (*details mentioned further in this page)

*Phone payment details

This option is available for any customer in Tanzania only. You can send a phone transfer using our PESAPAL payment portal which will guide you in the procedure during checkout.

**Bank payment details

This option is available for any customer in Tanzania or other countries for specific products of high value ( Above Tshs 9,000,000/-) and have "BANK TT" Tag on them. You can send a bank transfer to our below mentioned account, once you have made the payment, we will require you to send us the Transfer copy via email on help@empire.co.tz 

  • Bank name:  Habib African Bank Limited
  • Branch: Main, Dar es Salaam, Tanzania 
  • Account holder: Empire Greeting Cards Limited
  • A/c number: 0001-0003450-0001

    ****Cash on delivery (C.O.D)

    We offer C.O.D in Dar es Salaam only. We have limitations to the order value eligible for C.O.D. as mentioned below

    • C.O.D is applicable for orders below Tshs 2,500,000/- for specific brands including HITACHI, SONY, PHILIPS, TEFAL, MOULINEX, JBL, GREEN LION. If your order value is above that amount, or your order contains brands other than the ones mentioned above, you shall have to pre-pay your payment before we can process dispatch. In some cases we may allow higher amounts on orders (please contact us for that)

    Is it safe to use my credit/debit card on this website?

    Whatever your mode of payment, you can be rest assured that our trusted payment gateway partner PESAPAL uses secure encryption technology to keep your transaction details confidential at all times. Your online transaction on Empire Online Shopping is secure with the highest levels of transaction security currently available on the Internet. Our payment gateway provider PESAPAL uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

     

    What steps does Empire Online Shopping take to prevent card fraud?

    Empire Online Shopping realizes the importance of a strong fraud detection and resolution capability. Our online payments partner PESAPAL monitors all transactions continuously for suspicious activity and flags potentially fraudulent transactions for manual verification by our team.
     In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.


    Pesapal - Our online payment portal provider

    Pesapal handles all our online payments. It offers high levels of security.

    • PCI-DSS Level 1: Pesapal is PCI-DSS Level 1 certified, ensuring that all systems and information involved in the payment process is kept secure, and can be trusted with sensitive payment information
    • PCI-PIN Compliant: Pesapal is PCI-PIN compliant, ensuring that the highest level of Personal Identification Number (PIN) security is maintained throughout the card-processing cycle.
    • Sensitive data Encrypted: All passwords and other sensitive information is encrypted before it’s saved. Pesapal uses 128-bit SSL encryption for data transmission and 256-bit AES encryption when storing data
    • Bank-level Security: Pesapal uses the same security standards that banks use. Our services are monitored and verified by Symantec for Malware and vulnerabilities.

    How does Pesapal protect your information?

    Pesapal implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
      • Uses a secure server: All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into their payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential
      • After a transaction is complete: Once your transaction is complete, your private information (credit cards, etc.) will not be stored on their servers
      • Usage of cookies: Pesapal does not use cookies
      • Disclosure of any information to outside parties: No, Pesapal does not sell, trade, or otherwise transfer to outside parties your personally identifiable information